Direito de Arrependimento em Cursos Online
Definition
Brazilian Consumer Protection Code mandates a 7-day 'right of regret' for online purchases, including digital e-learning products, allowing full refunds even after access, causing direct revenue loss from legitimate sales.
Key Findings
- Financial Impact: R$100% do valor do curso por reembolso (7 dias)
- Frequency: Per refund request within 7 days
- Root Cause: Mandatory consumer law with no exceptions for digital/trial products; poor dispute documentation
Why This Matters
The Pitch: E-Learning providers in Brasil 🇧🇷 lose 100% of course fees on refunds due to regret period. Automation of dispute handling and compliance checks eliminates this revenue leakage.
Affected Stakeholders
Customer Support, Finance, Legal
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Chargebacks em Pagamentos Recorrentes
Atrasos em Reembolsos Obrigatórios
Reembolsos por Certificados Inválidos ou Atrasados
Multas LGPD por Rastreamento de Conclusão de Cursos
Fraudes em Certificados Falsos por Falhas de Tracking
Sobrecarga de Custos em Ciclos de Revisão SME
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