🇩🇪Germany

Kundenabwanderung durch lange Bearbeitungszeiten

2 verified sources

Definition

Delays from document review, credit checks, and approvals (few days to weeks) lead to customer drop-off, especially for time-sensitive property purchases.

Key Findings

  • Financial Impact: 10-20% deal loss at €200,000 avg mortgage = €20,000-40,000 revenue churn per 100 apps
  • Frequency: Per delayed application (2-4 weeks)
  • Root Cause: Manual verification steps in origination

Why This Matters

This pain point represents a significant opportunity for B2B solutions targeting Savings Institutions.

Affected Stakeholders

Customer advisors, Sales teams

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Kapazitätsverluste durch manuelle SCHUFA-Prüfungen

40 hours/month per processor at €50/hour = €2,000/month lost capacity

Kostenüberschreitungen durch Dokumentenübersetzungen

€500-1,000 per expat application in translation fees

Entscheidungsfehler durch unvollständige Finanzierungszusagen

2-5% lost sales per queue delay or wrong loan amount

Schwere Pflichtverletzung bei Ruhigen Vermögen

Several billion euros (€ mehrere Milliarden) in unreported dormant accounts; €2 billion in inactive accounts

Ineffiziente Kontaktaufnahme zu Kontoinhabern

Billions euros (€ Milliarden) locked in dormant accounts due to manual delays; 10+ years inactivity threshold

Verbotene Abwicklung ruhiger Konten

Risk of reversal on billions euros (€ Milliarden) in potentially reclaimable dormant accounts

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