🇩🇪Germany

Kundenabwanderung durch langsame KYC-Verifikation

3 verified sources

Definition

Manuelle KYC-Prozesse mit PostIdent und Filialbesuchen dauern 2-3 Werktage bis Wochen, was zu Kundenfrustration und Lost Deals führt, insbesondere bei Expats und Studenten.

Key Findings

  • Financial Impact: 10-20% Neukundenchurn, €50.000+ pro Filiale/Jahr an verpassten Gebühren
  • Frequency: Bei jedem Account Opening (monatlich 100+ Anträge pro Filiale)
  • Root Cause: Pflicht zu PostIdent und physischer Präsenz gemäß Bankenrichtlinien

Why This Matters

This pain point represents a significant opportunity for B2B solutions targeting Savings Institutions.

Affected Stakeholders

Filialleiter, KYC-Beauftragte, Geschäftsentwicklung

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

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