🇩🇪Germany

Unbilled oder fehlerhaft abgerechnete Überwachungsleistungen

3 verified sources

Definition

Search results confirm multiple billable service components: alarm system connection (planning + execution), signal verification, remote video monitoring, intervention service dispatch, training courses, and ongoing maintenance. Manual activation processes create gaps in billing capture. Typical unbilled work: 10–20 hours/month per client in verification and coordination labor; training sessions often provided without separate invoicing; video surveillance add-ons overlooked during initial setup.

Key Findings

  • Financial Impact: €5–€15 per hour × 15 hours/month/client × 100 clients = €9,000–€27,000/month (€108,000–€324,000 annually); Training upsells: €200–€500 per course × 2–4 missed courses/month = €4,800–€24,000 annually.
  • Frequency: Monthly (recurring billing gaps); Per-project (missed training/upsell invoices).
  • Root Cause: Manual time tracking for verification activities; no automated billing for service milestones; training/upsells not integrated into activation workflow; slow invoice generation (7–14 days delay).

Why This Matters

This pain point represents a significant opportunity for B2B solutions targeting Security Systems Services.

Affected Stakeholders

Billing/Accounting Manager, Project Manager (Activation), Sales/Account Management, Revenue Operations

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

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