Nicht abgerechnete Preisschutz-Ansprüche und fehlende Supplier-Rechnungsausgleiche

Definition

In price protection workflows, a claim is typically approved in three stages: (1) Claim Approval: reseller submits claim (price drop detected, stock unsellable, etc.); distributor approves and generates internal credit memo, (2) Supplier Recovery: distributor contacts supplier, seeks cost allowance or credit memo, (3) Settlement: credit memo matched to purchase ledger; claim settled. However, without integrated systems: (1) Duplicate Credits: Claim approved as €5,000 credit to reseller; distributor separately receives €5,000 supplier credit memo for same issue; both are applied, resulting in €10,000 net write-off (should be €5,000), (2) Unbilled Recovery: Supplier credit memo received but not invoiced back to reseller claim (credit sits in Accounts Receivable; cash flow delayed or lost), (3) Floating Credits: Claim approved but supplier cost recovery never pursued (reseller gets credit; supplier costs unshifted; distributor absorbs full loss). For a mid-sized distributor processing 150–300 claims/year at €500–€5,000 per claim (total exposure: €75,000–€1,500,000 annually), a 2–5% leakage rate (due to duplicate/floating/unbilled items) equals €1,500–€75,000 in lost cash.

Why This Matters

This pain point represents a significant opportunity for B2B solutions targeting Wholesale Computer Equipment.

Affected Stakeholders

Claims Processor, Accounts Payable (supplier reconciliation), Accounts Receivable (reseller credit application), Procurement (supplier cost recovery negotiation), Finance Controller (claim-to-cash tracking)

Related Business Risks