🇮🇳India

SLA उल्लंघन से अनबिल्ड सर्विसेज

2 verified sources

Definition

Service delivery billing tied to SLAs; manual tracking misses billable incidents or over-credits penalties.

Key Findings

  • Financial Impact: 3-5% revenue leakage = ₹15-25 लाख/year for ₹5 crore contract; SLA penalties ₹1-2 लाख/quarter
  • Frequency: Per SLA breach incident
  • Root Cause: Manual evidence collection for client audits

Why This Matters

The Pitch: Indian MSS providers leak 3-5% revenue from SLA disputes. Automated proofing recovers ₹15-25 लाख/year per client.

Affected Stakeholders

Contract Manager, Billing Specialist, Client Success

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

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