Digital Accessibility Services Business Guide
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We documented 4 challenges in Digital Accessibility Services. Now get the actionable solutions — vendor recommendations, process fixes, and cost-saving strategies that actually work.
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- All 4 documented pains
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All 4 Documented Cases
Recurring ADA Lawsuits and Settlements for Accessibility Violations
$5K-$150K per violation plus legal feesCompanies face systemic lawsuits over inaccessible websites and apps due to inadequate code remediation and design changes in digital accessibility processes. High-profile cases like Target ($6M settlement) and Domino's demonstrate ongoing litigation trends, with thousands of suits annually targeting non-compliant digital services. Small businesses under $25M revenue are hit hardest, with 97% settling.[1][4][6]
Customer Abandonment Due to Accessibility Barriers
$15B+ in UK e-commerce alone; scales globally71% of customers with disabilities leave inaccessible sites immediately, causing churn in digital services reliant on code remediation. This friction excludes users with disabilities, elderly, or temporary impairments, leading to lost loyalty and repeat business. Over 90% do not complain, silently eroding client base.[1][2][3]
Rework and Remediation Costs from Failed Accessibility
Low to high six figures per caseInadequate initial code remediation leads to expensive post-litigation fixes and operational rework. Defendants incur six-figure remediation bills alongside settlements, with 96% of sites failing basic checks requiring ongoing modifications. This creates cycles of poor quality in digital accessibility workflows.[4][5]
Lost E-commerce Sales from Inaccessible Websites
$6.9B annuallyU.S. e-commerce retailers lose sales to competitors with accessible sites due to poor code remediation and design modifications in digital accessibility services. Customers with disabilities, representing 15-16% of the population, abandon inaccessible sites, forfeiting billions in disposable income. This recurring exclusion prevents capturing market share from disabled users and their networks.[1][2]