🇺🇸United States

Lost recovery rights due to missed contractual and statutory claim windows

3 verified sources

Definition

Contracts and carrier tariffs often limit how long shippers have to file overcharge claims (e.g., 90–180 days from invoice date), and missing these windows permanently forfeits recovery rights. Freight advisory content explicitly warns that timely audits are crucial because shippers typically have only around 180 days to file overcharge claims, after which they cannot recover.

Key Findings

  • Financial Impact: Permanent loss of 20–40% or more of otherwise valid overcharge recoveries each year when deadlines are missed
  • Frequency: Monthly
  • Root Cause: Slow, batch-style invoice review, decentralized auditing, and low awareness of carrier-specific limitation periods lead to late discovery of overcharges. By the time discrepancies are found and documentation assembled, statutory or contractual deadlines have passed, turning recoverable funds into non-recoverable costs.

Why This Matters

This pain point represents a significant opportunity for B2B solutions targeting Freight and Package Transportation.

Affected Stakeholders

Freight Audit Manager, Transportation Contracts Manager, Legal/Contracts Counsel, Accounts Payable Manager

Deep Analysis (Premium)

Financial Impact

$100,000 - $500,000 annually in lost recovery rights (20-40% of otherwise valid 3-8% recovery opportunity) • $100,000 - $500,000 annually in lost recovery rights from manufacturing carrier disputes (20-40% of 3-8% recovery opportunity) • $100,000 - $600,000 annually in lost recovery rights from manufacturing freight (20-40% of 3-8% recovery opportunity on high shipping volume)

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Current Workarounds

Claims Adjuster (often part-time/multi-role) manually tracks overcharge findings in Excel or email; relies on personal memory/calendar; no escalation workflow for aging claims; disputes filed ad-hoc without deadline prioritization • Claims Adjuster manually tracks overcharge findings in Excel or email; relies on personal memory/calendar; no escalation workflow for aging claims; disputes filed ad-hoc without deadline prioritization • Claims Adjuster manually tracks overcharge findings in Excel or email; relies on personal memory/calendar; no escalation workflow for aging claims; disputes filed ad-hoc without deadline prioritization; limited audit trail for compliance

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Systemic overbilling and duplicate freight payments not billed back as recoveries

3–8% of total annual freight spend (e.g., $3M–$8M per year on a $100M freight budget)

Identified overcharges never recovered from carriers (payment recovery crisis)

Often 50%+ of identified overcharges, representing millions in unrecovered claims for large shippers over a year

Guaranteed service and late-delivery refunds not claimed

Typically 1–3% of parcel/freight spend on guaranteed services per year for high-service networks

International freight overcharges from currency and tax miscalculations

Often 1–2% of international freight and duty spend annually

Chronic shipping overspend from uncaught rating, accessorial, and fuel errors

5–8% of total freight spend per year in many networks

Escalating audit labor costs due to manual dispute and recovery handling

Hundreds of thousands in additional audit FTE or BPO fees annually for large shippers

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