Unbilled Accessorial Charges and Freight Rating Errors
Definition
In freight rating and accessorial charge calculation, manual processes and lack of visibility lead to invoicing errors where correct rates are not applied, services like surcharges or extras go unbilled, and pricing discrepancies occur due to outdated rates or underquoting. This results in carriers failing to capture entitled revenue across high-volume shipments. Industry estimates show this as a systemic issue affecting profitability.
Key Findings
- Financial Impact: $300,000+ per year for $10M turnover company; 1-5% of EBITA; up to 15% revenue loss
- Frequency: Monthly
- Root Cause: Manual freight calculation, poor rate transparency, disconnected systems between quoting and billing
Why This Matters
This pain point represents a significant opportunity for B2B solutions targeting Freight and Package Transportation.
Affected Stakeholders
Freight raters, Billing clerks, Sales teams, Account managers
Deep Analysis (Premium)
Financial Impact
$100,000 - $600,000 annually for agricultural cross-border operations • $100,000 - $600,000 annually for government agencies • $150,000 - $800,000 annually for agricultural shippers
Current Workarounds
Dual manual research (cross-border + farm-specific tariffs); Excel tracking; post-shipment corrections • Excel dispute logs and carrier email negotiations • Excel spreadsheets with manual carrier tariff lookups; phone calls to carriers to verify rates; post-invoice corrections
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Evidence Sources:
- https://blog.ibsplc.com/ocean-cargo/uncovering-hidden-revenue-leaks-in-ocean-cargo
- https://www.intelligentaudit.com/blog/reducing-revenue-leakage-the-claims-management-and-freight-audit-advantage
- https://www.freightify.com/blog/uncovering-the-revenue-leak-how-freight-forwarders-are-losing-15-of-revenue
Related Business Risks
Pricing Misapplication Due to Poor Visibility
Excessive Costs from HOS-Related Downtime and Admin
Regulatory Violations from Delayed Claim Acknowledgments and Responses
Idle Equipment and Lost Capacity from HOS Violations
Idle Equipment and Bottlenecks in Claims Inspection Scheduling
Delayed Cargo Claim Settlements Leading to Cost of Poor Quality
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