Billing Disputes from Unclear Master Account Authorizations

$1,000-$3,000 per month in unexpected credits; 8-12 hours per month in AR and customer service • $1,000-$5,000 per event in dispute adjustments; 6-10 hours per event in pre/post billing reconciliation • $1,000-$6,000 per event in dispute adjustments; 8-12 hours per event in coordination and dispute resolution

Comparing quoted proposal to final invoice line-by-line; email inquiry to Events/Catering, Pro Shop, and F&B managers for transaction detail; manual adjustment if error confirmed; disputes taking 5-10 business days to resolve • Creating detailed contract addendums listing exact inclusions/exclusions; last-minute phone calls with Pro Shop Manager day-of-event; manual tracking of what was promised vs what was charged • Detailed catering proposal with fixed prices; last-minute communication with F&B during event; post-event invoice disputes over final per-person charges