Delayed Charge Entry Extending Revenue Cycle

$ tied to denial rates from missing data • $10,000–$75,000 per year in concessions, write-offs, and staff time spent reworking self-pay accounts distorted by late charge entry. • $100,000–$500,000 per year in lost reimbursement and unfavorable variances against expected contract yields due to late or incomplete charge capture.

Accounts Receivable Manager exports aging encounter reports to Excel to identify cases with missing or late charges, then manually nudges coding and registration teams via email and in-person huddles to finalize charges so self-pay bills can be generated. • Accounts Receivable Manager uses spreadsheets and color-coded aging lists to track open workers comp encounters awaiting charges or documentation, then manually coordinates with case management, CDI, and physicians via email and phone to push them through. • Batch processing charges weekly via Excel reconciliation