Manual Delays and Idle Billing Resources from Charge Capture Bottlenecks

$1.2M-$2.5M annually (surgical supplies represent largest charge capture gap; per-case miss = $1,500-$10,000+; coordinator idle time) • $10,000–$40,000 per month in delayed self-pay cash flow and increased cost to collect due to multiple touches and write-offs on late or incorrect statements. • $10,000–$50,000 per month in delayed or reduced workers comp revenue and increased labor costs due to repeated manual reconciliation and disputes.

Analysts compare OR logs, preference cards, and supply records manually in Excel or on paper, then email perioperative staff to clarify missing items or mismatched documentation. • Analysts manually review itemized statements in spreadsheets or PDFs, correct obvious charge errors, and coordinate with front-end and coding teams via email to fix issues. • Analysts pull multi-source reports, dump data to Excel pivot tables, and manually compare expected vs actual charges, flagging gaps via email to coding and department leads.