Errors in Enrollment and Eligibility Causing Rework and Employee Remediation

$3,000–$12,000 per year in HR and coordinator rework for resolving 10–20 enrollment errors per month at ~$50/hour, plus additional untracked costs from claim disputes, premium adjustments, and goodwill credits or write-offs to appease upset employees and enterprise clients. • $3,000–$12,000 per year in rework labor for correcting 10–20 enrollment errors per month at 0.5–1 hour each, plus additional untracked costs from overpaying carrier invoices due to enrollment/billing mismatches, potential claim disputes and legal risk when employees lack expected coverage, and goodwill concessions or credits granted to keep employees satisfied. • $6,000-$10,000 annually from rework + potential claim denials due to eligibility mismatches

Background Check Coordinators and HR teams manually rekey or copy-paste demographic and eligibility data between ATS/CRM, background check platform, HRIS, and carrier sites, then track corrections and exceptions in Excel lists, email threads, and personal notes. • Dual data entry (HRIS → benefits platform → payroll), manual audit reports via Excel, phone calls to resolve discrepancies • The Compensation Analyst exports enrollment data from HR/benefits portals into Excel, manually cleans and re-maps fields, keeps separate spreadsheets to track exceptions and corrections, and then uploads flat files or manually re-keys changes into carrier portals and payroll systems; they also use email and chat to track one-off employee fixes.