Manual Benefits Billing Audits and Corrections Consuming HR Capacity

$6,000–$12,000 per year in recurring HR labor for manual bill audits, plus additional hidden losses from premium leakage and write-offs when over/under-billing is not caught in time, which can easily add tens of thousands of dollars annually for mid-sized teams. • Recurring manual reconciliation and correction work consumes an estimated 10–20 hours of HR time per month at ~$50/hour, or roughly $500–$1,000 monthly ($6,000–$12,000 per year) in direct labor, plus additional soft costs from delayed detection of billing errors and premium leakage that can add thousands more annually in overpayments or write‑offs.

Background check and training leaders forward carrier PDFs to HR or benefits admins, who then download invoices, export enrollment lists from HRIS or broker portals, and manually compare line items using spreadsheets, email threads, and notes to chase discrepancies and corrections with carriers and payroll. • Manually exporting enrollment data from HRIS/benefits portals, downloading carrier invoices, and reconciling line by line in large Excel workbooks and email threads, often using ad hoc pivot tables, manual lookups, and sticky-note reminders to track discrepancies and retro changes.