Public Frustration from Slow Citation Notices and Payments

$100,000-$500,000+ annually due to: (1) 41% fewer citations issued (search results show 12-15 vs 18-25 per officer with eCitation), (2) 5-10% citation dismissal rate from errors/late delivery = $50,000-$200,000 per year, (3) poor cash flow forecasting causing budget variance of ±15% = $100,000-$300,000 timing impact • $30,000-$80,000 annually per Records Clerk due to: (1) lost citations from uncorrected errors (~5% unrecoverable = $1,000-$5,000 per clerk), (2) staff overtime managing backlog (10-15 hours/week = $10,000-$20,000 annually), (3) dismissed cases due to late delivery past statute deadlines = $20,000-$50,000 annually • $50,000-$150,000 annually per officer due to: (1) reduced citations per day (12-15 vs 18-25 with eCitation = 33-67% revenue loss per officer), (2) dismissed citations from illegible entries (~2-5% error rate costing $500-$2,000 per officer annually)

Manual handwriting on paper forms; illegible entries; officers rushing to minimize stop duration; some departments use mobile data terminals but still require manual re-entry at station • Manual keyboard data entry from paper tickets; Excel spreadsheets for tracking backlog; color-coded filing; handwritten notes; post-it reminders for illegible entries • Manual reconciliation of citation records vs. actual payments received; Excel pivot tables; follow-up calls to Records Clerk; written-off dismissed citations treated as bad debt