Talent Shortage and Adjuster Bottlenecks in Claims Handling

Understanding Talent Shortage and Adjuster Bottlenecks in Claims Handling in Maritime Transportation

Marine sector faces a talent crisis with insufficient adjusters and surveyors to manage incoming claims volume, resulting in delays and idle capacity. Remote options and tech are explored but manual processes create bottlenecks. This limits throughput in P&I and insurance claims processing.[1]

Unfair Gaps analysis identifies this as a systematic operational challenge requiring structured intervention.

Root Cause: Systematic Process Gaps

The Unfair Gaps methodology identifies the root cause of talent shortage and adjuster bottlenecks in claims handling as absent or inadequate operational controls:

Lack of systematic tracking — Without structured data capture, organizations cannot identify where losses occur.

Manual processes — Reliance on manual workflows creates errors and delays.

Reactive management — Addressing problems after they occur rather than preventing them.

Poor visibility — Decision-makers lack real-time data to identify patterns.

Reducing Talent Shortage and Adjuster Bottlenecks in Claims Handling: A Framework

Unfair Gaps analysis of best practices in Maritime Transportation:

Step 1: Measurement — Establish baseline metrics.

Step 2: Process Documentation — Map workflows to identify gaps.

Step 3: Controls Implementation — Add systematic controls at high-risk points.

Step 4: Monitoring — Implement ongoing tracking.