Talent Shortage and Adjuster Bottlenecks in Claims Handling
Definition
Marine sector faces a talent crisis with insufficient adjusters and surveyors to manage incoming claims volume, resulting in delays and idle capacity. Remote options and tech are explored but manual processes create bottlenecks. This limits throughput in P&I and insurance claims processing.[1]
Key Findings
- Financial Impact: Elevated claims costs due to prolonged handling (rule of thumb: longer handling = higher costs)
- Frequency: Weekly
- Root Cause: Industry-wide shortage of skilled adjusters and surveyors amid rising claim volumes
Why This Matters
This pain point represents a significant opportunity for B2B solutions targeting Maritime Transportation.
Affected Stakeholders
adjusters, surveyors, claims handlers
Deep Analysis (Premium)
Financial Impact
$1,000,000-$5,000,000+ in missed deployment readiness + geopolitical opportunity cost • $10,000-$100,000+ per claim in extended warehouse costs + lost market timing during 5-14 day adjudication wait • $10,000-$100,000+ per shipment in lost market opportunity + warehouse storage costs during adjudication wait (typically 5-14 days)
Current Workarounds
AP clerk logs payout notification in email; posts to accounting system; manually verifies against claim tracking sheet; flags any delays or discrepancies • AP clerk receives claim payout via email; manually enters into accounting system; creates check request or ACH authorization; reconciles against manual claim reserve spreadsheet; investigates discrepancies via email • AP clerk receives claim payout; enters into GL; matches against vehicle claim register; manually flags any variance or late payment
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
High Administrative Costs from Processing Low-Value Claims
Prolonged Claims Handling Timelines Increasing Costs
Fraudulent Claims Enabled by Inadequate Evidence Verification
Credential Verification Failures in Crew Vetting
Fines and Operational Suspensions from Rostering Non-Compliance
Excessive Employee Turnover from Payroll Errors
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