Underquoting Leading to Production Losses

$10,000-$50,000 per error (low-volume aerospace parts, regulatory rework, supply chain penalties); one misquote can consume months of capacity • $10,000-$50,000+ per bad part (scrap or rework, shipping cost, customer delay penalty, capacity tie-up); Shipping Coordinator cannot prevent, only contain damage • $12,000-$18,000 per major claim: $4,000-$8,000 warranty payout + $2,500-$3,500 investigation labor (10-15 hrs @ $150-$250/hr) + $3,000-$5,000 expedited rework or replacement + $2,500+ institutional contract risk/reputation damage

Back-and-forth email with customer engineering; manual CAD translation (flattening complex 3D features without STEP file); paper-based routing for approvals; disconnected quoting from inventory/supply chain • Email alert from Quality to Shipping; manual review of supplier certs; phone call to Purchasing for replacement sourcing; rework held in quarantine pending compliance resolution • Email from customer received; Shipping Coordinator flags production on shared drive or Slack; waits for Engineering to assess; manual authorization for return shipment; rework order created ad hoc