Under-reporting and poor documentation of incidents leads to repeat accidents and higher loss costs

$100,000–$200,000 annually from repeat water/wastewater service interruptions, emergency repairs, customer penalties, workers' compensation claims for repeat incidents • $100,000–$250,000 annually in missed prevention opportunities, OSHA violations for incomplete incident narratives, workers' comp cost escalation from repeat electrocution near-misses • $100,000–$250,000 annually: OSHA fines for late/unreported incidents ($15,000+ per violation), contract indemnity claims from repeated incidents at same location, insurance premium escalation due to poor loss metrics, remediation costs for hazards not identified early

Ad-hoc incident forms created per project, incident details stored in developer's internal database with no standardization, photo evidence scattered across multiple drives, corrective actions verbally communicated but not formally tracked • AP Specialist processes invoices individually without correlation to incident patterns; uses spreadsheet pivot tables to manually group invoices by claim type; financial data lives in separate system from safety incident data; reports are generated ad-hoc when requested • Detailed handwritten incident reports filed in project log, email summaries sent to corporate EHS, incident photos stored on shared drive with date-only naming, corrective actions tracked in separate compliance binder