Failure to Return Dirty Cores for Reimbursement

$1,000-$5,000/month in rejected core returns due to documentation gaps and missed return deadlines • $1,000–$5,000 per dealership each year in forfeited OEM core credits and significant labor cost tied up in preparing, resending, and reconciling manual core reports for government accounts. • $1,000–$5,000 per dealership per year in lost OEM credits on fleet cores that age out or go missing, plus significant staff time spent on manual investigations and disputed balances with large fleet customers.

Cores left on workbench; technician tells manager verbally; manager or service advisor haphazardly routes to returns person; many cores lost in transition • Cores piled in back room; shop manager manually calls distributor to inquire about return process; cores sometimes thrown away; return authorization done via phone/email • Each location manages cores independently; head office has no visibility; manual email summaries from field locations; cores discarded at remote sites