Nicht abgerechnete Kontaktlinsen-Anpassungen und Nachsorge

Definition

Australian optometry software such as SUNIX Vision explicitly includes a dedicated "Contact Lens Consultation (with or without Order)" workflow that automatically creates a contact lens billing record when the practitioner records a fitting, delivery or aftercare consultation.[5] The fact that the software needs to force a billing prompt indicates a prevalent risk where optometrists perform these services but forget to manually create a separate billing entry if the system does not enforce it, resulting in unbilled professional time. In a typical suburban practice conducting 5–10 contact lens-related consults per day at an average professional fee of AUD 60–90, missing just 1 consult per day due to manual oversight equates to approximately AUD 60 × 5 days × 48 weeks ≈ AUD 14,400 per year in pure revenue leakage; at 2 missed consults per day this rises above AUD 28,000. This leakage is exacerbated when contact lens orders are placed without an associated consult billing, a scenario the SUNIX workflow explicitly addresses by prompting: "You will be asked to Create Contact Lens Billing. Click Yes to create".[5]

Why This Matters

The Pitch: Optometry players in Australia 🇦🇺 waste geschätzt AUD 10.000–30.000 jährlich je Praxis durch nicht erfasste Kontaktlinsen-Fit- und Nachsorgetermine. Automation of billing prompts directly from the clinical/contact lens order screen eliminates this risk.

Affected Stakeholders

Optometristen, Praxismanager, Rezeption/Front Desk, Buchhaltung

Related Business Risks