🇦🇺Australia

Patient Compensation Claims

1 verified sources

Definition

Optometry insurers like Avant highlight risks in records handling leading to claims; non-compliance with privacy policies results in financial liability via mutual group payouts.

Key Findings

  • Financial Impact: AUD 10,000-50,000 per privacy breach claim; ongoing indemnity costs
  • Frequency: Per patient complaint or claim filed
  • Root Cause: Failure to implement privacy safeguards in manual records processes as per APP requirements

Why This Matters

The Pitch: Optometry practices in Australia 🇦🇺 pay AUD 10,000+ per privacy claim on poor records handling. Automated compliant systems prevent indemnity payouts.

Affected Stakeholders

Practice Principals, Optometrists

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Privacy Act 1988 Breaches

AUD 2,220,000 max per serious interference; AUD 500,000 per repeated breach; typical settlements AUD 10,000-100,000 per incident

Manual Compliance Overhead

20-40 hours/month at AUD 50/hour (AUD 1,000-2,000/month)

Nicht abgerechnete Kontaktlinsen-Anpassungen und Nachsorge

Quantified: ca. AUD 14.000–28.000 Umsatzverlust pro Praxis und Jahr (1–2 unbezahlte Kontaktlinsen-Konsultationen pro Werktag à ~AUD 60).

Umsatzverlust durch vergriffene Kontaktlinsen-Testlinsen

Quantified: ca. 2–5 % des Kontaktlinsenumsatzes; bei AUD 300.000 CL-Umsatz ≈ AUD 6.000–15.000 entgangener Umsatz pro Jahr durch Stock-outs von Trial- und Standardlinsen.

Überbestände und ablaufende Kontaktlinsenbestände im Lager

Quantified: typischerweise 5–10 % Lagerabschreibung auf Kontaktlinsenbestände; bei AUD 30.000 Lagerwert ≈ AUD 1.500–3.000 direkte Kosten pro Jahr, exklusive Kapitalkosten der Überbestände.

Kundenabwanderung durch langsame Kontaktlinsenbestellung und -abwicklung

Quantified: ca. 5–15 % Kundenabwanderung von Kontaktlinsenpatienten; bei AUD 300.000 CL-Umsatz ≈ AUD 15.000–45.000 entgangener Jahresumsatz.

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