🇦🇺Australia

Patient Compensation from Calibration Errors

2 verified sources

Definition

Inaccurate optical measurements from uncalibrated instruments result in incorrect prescriptions, triggering refunds, rework, or ACCC-mediated compensation.

Key Findings

  • Financial Impact: AUD 2,000-5,000 per patient compensation claim; 5-10% of annual prescription revenue at risk
  • Frequency: Per incident; 1-3 claims per mid-sized practice annually
  • Root Cause: Missed calibration due dates from manual tracking; undocumented maintenance

Why This Matters

The Pitch: Optometry clinics in Australia 🇦🇺 lose AUD 2,000-5,000 per misprescription claim due to calibration failures. Automation ensures compliant logging and reduces claims.

Affected Stakeholders

Optometrists, Practice managers, Reception staff handling refunds

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

TGA Non-Compliance Fines for Calibration Failures

AUD 20,240 civil penalty per offence (up to AUD 626,000 for corporations); plus AUD 5,000-10,000 audit remediation costs

Excessive Manual Calibration Logging Overhead

20-40 hours/month at AUD 45-60/hour technician rate (AUD 1,000-2,400/month per practice)

Idle Equipment from Logging Bottlenecks

AUD 500-1,000 per day per device (based on 8-12 exams/day at AUD 80-120/exam)

Nicht abgerechnete Kontaktlinsen-Anpassungen und Nachsorge

Quantified: ca. AUD 14.000–28.000 Umsatzverlust pro Praxis und Jahr (1–2 unbezahlte Kontaktlinsen-Konsultationen pro Werktag à ~AUD 60).

Umsatzverlust durch vergriffene Kontaktlinsen-Testlinsen

Quantified: ca. 2–5 % des Kontaktlinsenumsatzes; bei AUD 300.000 CL-Umsatz ≈ AUD 6.000–15.000 entgangener Umsatz pro Jahr durch Stock-outs von Trial- und Standardlinsen.

Überbestände und ablaufende Kontaktlinsenbestände im Lager

Quantified: typischerweise 5–10 % Lagerabschreibung auf Kontaktlinsenbestände; bei AUD 30.000 Lagerwert ≈ AUD 1.500–3.000 direkte Kosten pro Jahr, exklusive Kapitalkosten der Überbestände.

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