Fehlentscheidungen bei Personal- und Ressourceneinsatz durch fehlende Auslastungsdaten

Definition

Practice management platforms marketed to Australian physiotherapists and allied health providers increasingly emphasise reporting, insights and utilisation analytics alongside scheduling.[4][5][9] For example, some tools provide "insights" and reporting to manage waitlists, utilisation and performance, helping clinics streamline operations.[1][4][5] Logic: In the absence of robust utilisation data (e.g., occupancy rates by hour/day, cancellation patterns by payer or therapist), it is common for clinics to roster too many or too few therapists at certain times. Overstaffing produces idle, non‑billable time; understaffing pushes demand into waitlists or to competitors. If misallocation affects even 5% of total labour hours in a practice where labour is ~60% of costs, a clinic with AUD 800,000 annual wage costs may waste AUD 40,000 in redundant hours or lose a similar amount in forgone billings.

Why This Matters

The Pitch: Australian therapy providers 🇦🇺 lose 3–7% of margin through misallocated staff and under‑utilised rooms. Using scheduling analytics to drive staffing and capacity planning converts idle time and overtime into optimised, profitable rosters.

Affected Stakeholders

Practice owner, Clinic manager, Finance/operations manager

Related Business Risks