🇦🇺Australia

Kostenfehler und Streitigkeiten bei Portierungsentgelten

3 verified sources

Definition

The ACCC’s pricing principles for local number portability state that each carrier or CSP should bear and recover the costs it incurs in its own network to meet its obligations under the Numbering Plan to provide LNP, and that the ACCC may arbitrate disputes if parties cannot agree on the terms, conditions and prices for LNP.[2][4] This creates a complex environment of bilateral and multilateral charging for porting and administration activities. The ACIF C540:2007 LNP Code describes numerous detailed operational steps (authorisation, validation, cutover, reversals, emergency returns) that must be coordinated between gaining and losing C/CSPs.[1] Where these events are tracked manually across different OSS/BSS systems, carriers risk failing to invoice chargeable ports, applying the wrong fee (e.g. Cat A vs Cat C/complex ports), or missing contractual indexation, leading to chronic under‑recovery of LNP costs. Given that Australian carriers process thousands of local ports annually, even a conservative 5–10% mis‑billing rate on port fees of AUD 20–80 per service results in six‑figure annual revenue leakage. Additional leakage occurs when commercial disputes over LNP charges are escalated to ACCC arbitration, during which payments are delayed or partially written off to settle.

Key Findings

  • Financial Impact: Quantified (LOGIC): Typical local port administration/activation fees of AUD 20–80 per service; at 10,000 ports per year and a 5–10% mis‑billing or write‑off rate, this implies AUD 10,000–80,000 per year in direct under‑billing plus AUD 100,000–400,000 in delayed/settled receivables for mid‑size carriers. Large incumbents processing 100,000+ ports may see AUD 200,000–500,000+ annual leakage.
  • Frequency: Ongoing; occurs on every billing cycle involving inter‑carrier port charges, with reconciliation disputes arising monthly to quarterly.
  • Root Cause: Fragmented OSS/BSS systems that do not automatically reconcile LNP operational events with billing; reliance on spreadsheets and manual matching of porting records; complex bilateral charging arrangements driven by ACCC pricing principles; lack of real‑time validation of port category and chargeable events.

Why This Matters

The Pitch: Telecommunications carriers in Australia 🇦🇺 waste an estimated AUD 200,000–500,000 per year each on mis‑calculated local number portability administration and porting charges. Automation of port validation, rating and inter‑carrier billing eliminates this leakage.

Affected Stakeholders

Head of Wholesale & Interconnect, Revenue Assurance Manager, Billing Operations Manager, Regulatory Affairs Manager, Financial Controller

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Hohe manuelle Abwicklungskosten für Portierungen

Quantified (LOGIC): Assuming an average of 0.3–0.7 hours per simple port and 1–2 hours per complex port at a fully loaded labour cost of AUD 60–90/hour, a carrier processing 10,000 ports per year (70% simple, 30% complex) incurs approximately AUD 250,000–600,000 in manual LNP administration costs annually. Automation that reduces manual time by 40–60% would save AUD 100,000–350,000 per year.

Kosten durch Fehlportierungen und Notfall-Rückführungen

Quantified (LOGIC): At a 2% problematic port rate on 10,000 annual ports (200 problem cases) with AUD 150–250 additional internal remediation cost and AUD 200–500 average customer credits per incident, carriers face approx. AUD 70,000–150,000 per year in direct quality costs. Higher‑value enterprise ports can push this beyond AUD 200,000 annually.

Verzögerter Zahlungseingang durch Portierungsstreitigkeiten

Quantified (LOGIC): For AUD 3 million in annual LNP‑related inter‑carrier charges with 15% in dispute delayed by an additional 90 days, approx. AUD 112,500 of working capital is locked (0.15 × 3,000,000 × 90/360). At a 6–10% cost of capital, this equates to AUD 6,750–11,250 per year in financing cost, plus risk of write‑offs or negotiated discounts of 2–5% of disputed amounts (AUD 9,000–22,500). Total annual drag: roughly AUD 15,000–35,000, higher for larger carriers.

Kapazitätsverluste durch Portierungs-Backlogs

Quantified (LOGIC): If a carrier has AUD 60 million in annual fixed‑voice/access revenue and 40% of this (AUD 24 million) comes from new or migrated services dependent on LNP, and 2% of these deals are lost or materially delayed due to porting backlogs, this equates to approximately AUD 480,000 per year in lost or deferred revenue. Additional short‑term cash impact arises from 3–7 days of delayed billing start dates across successfully ported services.

Kundenabwanderung durch langsame oder fehlerhafte Rufnummernportierung

Quantified (LOGIC): If 3,000 SME/enterprise customers (out of 30,000) experience LNP‑related changes annually and 10% suffer poor porting experiences, that is 300 at‑risk customers. With an average revenue of AUD 5,000 per year each and a 20% incremental churn rate among this group due to dissatisfaction, approx. 60 customers are lost, equating to AUD 300,000 in annual recurring revenue loss, not counting additional down‑sizing from customers who stay but reduce services.

Fehlende oder fehlerhafte Interconnect‑Erlöserfassung

Logikbasiert: 1–3 % der Access-/Interconnect‑Erlöse; bei einem Carrier mit AUD 200 Mio. relevanten Wholesale‑Umsätzen entspricht das ca. AUD 2–6 Mio. p.a. an nicht fakturierten oder zu niedrig berechneten Access Charges.

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