🇦🇺Australia

Verzögerter Zahlungseingang durch Portierungsstreitigkeiten

2 verified sources

Definition

The ACCC notes that where carriers or CSPs are unable to agree on the terms and conditions upon which number portability is provided, including cost recovery and pricing, the Commission may be required to arbitrate disputes under the Telecommunications Act 1997.[2][4] Because LNP involves inter‑carrier wholesale charges whose quantum depends on operational events (successful ports, reversals, complex vs simple categories), any discrepancy in records leads to billing disputes. Without automated, reconciled LNP event logs, carriers often withhold payment or short‑pay invoices pending manual resolution, stretching DSO (days sales outstanding) for LNP revenue well beyond standard wholesale billing terms. For example, if 10–20% of LNP invoices by value are placed in dispute and remain unresolved for 60–120 days longer than normal, a carrier with AUD 2–5 million in annual LNP‑related wholesale flows can have AUD 200,000–1,000,000 tied up in working capital, incurring financing costs or opportunity cost on that capital.

Key Findings

  • Financial Impact: Quantified (LOGIC): For AUD 3 million in annual LNP‑related inter‑carrier charges with 15% in dispute delayed by an additional 90 days, approx. AUD 112,500 of working capital is locked (0.15 × 3,000,000 × 90/360). At a 6–10% cost of capital, this equates to AUD 6,750–11,250 per year in financing cost, plus risk of write‑offs or negotiated discounts of 2–5% of disputed amounts (AUD 9,000–22,500). Total annual drag: roughly AUD 15,000–35,000, higher for larger carriers.
  • Frequency: Quarterly; aligns with wholesale billing cycles and the timing of ACCC/ACMA‑related dispute escalations.
  • Root Cause: Lack of a shared, authoritative record of LNP events; inconsistent application of ACCC pricing principles; manual reconciliation between carriers; absence of automated dispute‑management workflows tied to porting data.

Why This Matters

The Pitch: Australian 🇦🇺 telcos typically lock 60–120 days of LNP‑related receivables in dispute with other carriers. Automating evidence capture and reconciliation of port events cuts dispute duration and accelerates cash by tens of days.

Affected Stakeholders

Head of Wholesale & Interconnect, Credit & Collections Manager, Treasury Manager, CFO

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Financial Impact

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Kostenfehler und Streitigkeiten bei Portierungsentgelten

Quantified (LOGIC): Typical local port administration/activation fees of AUD 20–80 per service; at 10,000 ports per year and a 5–10% mis‑billing or write‑off rate, this implies AUD 10,000–80,000 per year in direct under‑billing plus AUD 100,000–400,000 in delayed/settled receivables for mid‑size carriers. Large incumbents processing 100,000+ ports may see AUD 200,000–500,000+ annual leakage.

Hohe manuelle Abwicklungskosten für Portierungen

Quantified (LOGIC): Assuming an average of 0.3–0.7 hours per simple port and 1–2 hours per complex port at a fully loaded labour cost of AUD 60–90/hour, a carrier processing 10,000 ports per year (70% simple, 30% complex) incurs approximately AUD 250,000–600,000 in manual LNP administration costs annually. Automation that reduces manual time by 40–60% would save AUD 100,000–350,000 per year.

Kosten durch Fehlportierungen und Notfall-Rückführungen

Quantified (LOGIC): At a 2% problematic port rate on 10,000 annual ports (200 problem cases) with AUD 150–250 additional internal remediation cost and AUD 200–500 average customer credits per incident, carriers face approx. AUD 70,000–150,000 per year in direct quality costs. Higher‑value enterprise ports can push this beyond AUD 200,000 annually.

Kapazitätsverluste durch Portierungs-Backlogs

Quantified (LOGIC): If a carrier has AUD 60 million in annual fixed‑voice/access revenue and 40% of this (AUD 24 million) comes from new or migrated services dependent on LNP, and 2% of these deals are lost or materially delayed due to porting backlogs, this equates to approximately AUD 480,000 per year in lost or deferred revenue. Additional short‑term cash impact arises from 3–7 days of delayed billing start dates across successfully ported services.

Kundenabwanderung durch langsame oder fehlerhafte Rufnummernportierung

Quantified (LOGIC): If 3,000 SME/enterprise customers (out of 30,000) experience LNP‑related changes annually and 10% suffer poor porting experiences, that is 300 at‑risk customers. With an average revenue of AUD 5,000 per year each and a 20% incremental churn rate among this group due to dissatisfaction, approx. 60 customers are lost, equating to AUD 300,000 in annual recurring revenue loss, not counting additional down‑sizing from customers who stay but reduce services.

Fehlende oder fehlerhafte Interconnect‑Erlöserfassung

Logikbasiert: 1–3 % der Access-/Interconnect‑Erlöse; bei einem Carrier mit AUD 200 Mio. relevanten Wholesale‑Umsätzen entspricht das ca. AUD 2–6 Mio. p.a. an nicht fakturierten oder zu niedrig berechneten Access Charges.

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