🇦🇺Australia
Churn from Package Tracking Disputes
2 verified sources
Definition
Disputes over 'expired' or miscounted sessions erode trust in package sales.
Key Findings
- Financial Impact: 10-20% package churn + refunds (e.g., AUD 750/package x 5% rate)
- Frequency: Per package redemption cycle
- Root Cause: No transparent, shared tracking system
Why This Matters
The Pitch: Wellness businesses in Australia 🇦🇺 lose AUD 2,000+ per gym yearly to refund/churn from tracking friction. Real-time apps retain clients.
Affected Stakeholders
Client-facing staff, Retention managers
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Delayed GST Invoicing Penalties
AUD 222 per offence (up to AUD 1,110 for BAS-related), multiple per year
Superannuation Guarantee Shortfalls
200% SG Charge on shortfall (e.g., AUD 20k base + AUD 1.2k interest per trainer)
Package Session Overuse Abuse
5-10% of package revenue (e.g., AUD 85 avg session x 1,000 sessions/year = AUD 4,250-8,500)
Churn from Billing Friction
AUD 2-5% annual revenue churn (AUD 10,000+ for avg centre)
Delayed CCS Payments and High AR Days
AUD 20-40 hours/month manual reconciliation; 30+ AR days leading to 2-5% revenue drag
Unbilled Hourly Services and No-Shows
AUD 500-2,000/month in unbilled hours; 1.6%+ processing fees on recovered payments
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