🇧🇷Brazil
Churn por Atrasos em SLA
2 verified sources
Definition
Atrasos em atendimento e reporting de SLA levam a fricção com clientes, resultando em churn e deals perdidos.
Key Findings
- Financial Impact: 2-5% de receita anual em churn; R$20.000+ por cliente perdido
- Frequency: Trimestral em service desks sem dashboards
- Root Cause: Falta de alertas automáticos e relatórios em tempo real
Why This Matters
The Pitch: Provedores de TI no Brasil perdem 5-10% de receita anual por churn em SLA. Automação de reporting previne perdas de clientes.
Affected Stakeholders
Gestores de Conta, Equipes de Service Desk
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Custo de Falhas em SLA
R$10.000-R$100.000 por violação de SLA (penalties típicos em contratos TI); 20-40 horas/mês em rework manual
Perda de Capacidade por Monitoramento Manual
30-50 horas/mês por servidor (R$5.000-R$15.000 em custo de mão de obra)
Multas LGPD por Falhas em Controle de Acesso de Dados
R$ 50,000 to R$ 50,000,000 per infraction (LGPD Article 52); typical: R$ 2-5 million for mid-market breaches with delayed notification
Custo de Falhas em Auditoria e Rework Pós-Incidente
20-40 hours of forensic analysis per incident × R$ 500-800/hour = R$ 10,000-32,000 per breach; customer compensation: R$ 50,000-500,000+
Multas LGPD por Falha em Controles de Segurança Durante Migração de Dados
BRL 12,000,000 (15 healthcare institutions); BRL 50,000/day for non-compliance; Up to BRL 50,000,000 per violation (2% of annual revenue, max); Average simple fine: BRL 800,000–BRL 2,000,000 range for medium enterprises
Multas por Transferência de Dados Pessoais sem Consentimento Explícito em Pipelines ETL
Meta: BRL 50,000/day (capped at BRL 50,000,000 total per violation); Clearview AI: BRL 9,000,000 single fine; Estimated per unauthorized transfer incident: BRL 2,000,000–BRL 10,000,000
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