Custos de Rework por Treinamento Inadequado em Suporte TI
Definition
The Mechanism: Without consistent certification tracking, support delivers poor quality service. This causes rework on incidents and customer dissatisfaction.
Key Findings
- Financial Impact: R$2,000-5,000/month in rework and refunds; 15-25% ticket escalation rate
- Frequency: Per incident ticket (high in non-certified teams)
- Root Cause: Inadequate training planning per employee profiles, as highlighted in support management tips
Why This Matters
The Pitch: IT firms waste R$15,000/year on rework from uncertified teams. Automated tracking ensures 100% compliance-trained staff.
Affected Stakeholders
Técnicos de Suporte, Gestores de Service Desk
Deep Analysis (Premium)
Financial Impact
Financial data and detailed analysis available with full access. Unlock to see exact figures, evidence sources, and actionable insights.
Current Workarounds
Financial data and detailed analysis available with full access. Unlock to see exact figures, evidence sources, and actionable insights.
Get Solutions for This Problem
Full report with actionable solutions
- Solutions for this specific pain
- Solutions for all 15 industry pains
- Where to find first clients
- Pricing & launch costs
Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Churn de Clientes por Atrasos em Certificação de Compliance
Multas por Falta de Treinamento e Certificação em Conformidade Fiscal
Perda de Capacidade por Falhas no Rastreamento de Certificações
Desperdício de Capacidade - Processamento Manual de Conformidade LGPD em Coordenação de Treinamentos
Risco Penal - Encargos Criminais para Executivos por Violações de LGPD em Sistema de Treinamento
Perda de Capacidade por Processos Manuais de Análise
Request Deep Analysis
🇧🇷 Be first to access this market's intelligence