🇧🇷Brazil

Churn de Clientes por Agendamento Desorganizado

1 verified sources

Definition

Challenges in conciliating multiple professionals' schedules lead to patient dissatisfaction and churn from bad UX in booking and changes.

Key Findings

  • Financial Impact: 20-30% client churn from wait times/scheduling errors (logic: standard healthcare no-show/churn linked to poor scheduling)
  • Frequency: Ongoing, per disrupted appointment
  • Root Cause: Fragmented manual agendas without real-time updates

Why This Matters

The Pitch: Fisioterapia clinics in Brasil 🇧🇷 lose clients to scheduling chaos. Centralized real-time agenda tools retain patients and boost retention.

Affected Stakeholders

Pacientes, Secretárias, Fisioterapeutas

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Perda de Capacidade por Faltas de Pacientes

Up to 40% reduction in no-shows implies R$ thousands monthly in recovered billable hours per therapist (industry standard 20-30 sessions/month at R$100-200/session)

Vazamento de Receita por Sessões Não Faturadas

Lost tracking of 'quantidade exata de sessões' equates to 10-20% unbilled services (logic: manual error rates in health scheduling)

Perdas por Má Gestão de Estoque de Equipamentos

R$10,000+ anual em compras desnecessárias por estoque excessivo

Tempo Perdido em Inventários Manuais

40 horas/mês em rastreamento manual de equipamentos

Desvio e Perda de Inventário por Falta de Controle

2-5% do valor total do estoque em perdas anuais (R$5,000-R$20,000 para clínicas médias)

Atraso no Reembolso por Falta de Autorização Prévia

R$5.000-R$20.000/mês em reembolsos negados (estimado 10-20 sessões/semana a R$100-R$200/sessão sem pagamento)

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