Improper Escrow Storage of Security Deposits

$1,000-$5,000 per corporate account annually in admin labor; contract penalties for non-compliance • $1,000-$5,000 per dispute in labor + corporate relationship at risk • $1,000-$5,000 per dispute in labor + family satisfaction decline

Agent accepts checks or online payments, forwards them to accounting, and keeps a personal spreadsheet or notebook to remember who has paid and which bank account is supposedly holding the deposit; formal escrow confirmations and notices are often created only if the tenant complains. • Agent coordinates with housing authorities via email and paper packets, records deposits and escrow locations in shared spreadsheets, and retrofits required notices during compliance reviews or tenant grievances. • Agent logs deposits in spreadsheets noting military status, but funds still go into shared accounts; disclosures are generic and not consistently updated for jurisdictional and servicemember protections.