Poor Visibility into Demurrage Accrual Leading to Bad Planning

$1,500-$4,500 per month (15-45 motor vehicles × $100/day, assuming 50% are incorrectly charged beyond free time) • $100 per car per day baseline in excess demurrage and suboptimal equipment utilization, plus the cost of over-ordering cars to hedge against poor visibility. • $100 per day per idle railcar

Account Manager coordinated with DC operations via email; manual spot-checking of demurrage invoices; disputes rare because consumer goods companies often absorb charges as 'cost of doing business' • Account Manager maintains manual records of railcar placement; yard operations provide verbal updates on loading status via phone; disputes submitted with photo evidence of weather/equipment delays • Account Manager tracks tank car arrivals via email from facility operations; manual calendar reminders for free time expiration; disputed charges resolved by escalating to facility manager for 'proof' of delay