Unpaid Invoices and Delayed Settlements from Rate Disputes

$110,000-$220,000 annually (chemical shipments $30,000-$60,000 each; 8-12 disputed settlements monthly; compliance verification delays; potential regulatory audit exposure if disputes not resolved correctly) • $110,000-$240,000 annually (coal-intermodal hybrid movements $25,000-$40,000 each × 8-12 disputed monthly × 25-30 day delays affecting working capital on dual revenue) • $120,000-$250,000 annually (intermodal average revenue $25,000-$35,000 per movement; 15-25 disputes monthly; 25-30 day settlement delays at 8-10% of revenue tied up)

Equipment leasing and settlement staff manually reconcile disputed interline settlements outside of ISS by pulling waybills and interchange records from CISS/ISS (or from carrier portals and PDFs), exporting data to Excel, emailing spreadsheets and scanned invoices back and forth with connecting roads, and tracking dispute status and aged items in personal trackers and email threads instead of a standardized EDI workflow. • Excel spreadsheets tracking disputed amounts; email negotiations with partner carrier accounting teams; manual waybill comparison via PDF downloads from ISS; handwritten reconciliation notes • Intermodal Operations Manager accesses shipper contract from separate contract management system; manually cross-references division rates against ISS waybill; identifies discrepancies; escalates to Revenue Management Analyst; tracks dispute via email thread and side spreadsheet