Abandoned Financing Applications from Processing Friction

$10,000–$50,000 in lost gross margin per month from abandoned financed appliance orders, forced order downgrades to cheaper non-financed packages, and cancelled installations when financing is not completed in time for move-in or builder deadlines. • $10,000–$50,000 in lost margin per month from abandoned financed appliance orders, delayed installations that trigger cancellations or down-sells to cheaper units, plus wasted admin time spent on failed applications and rework in warranty registration. • $20k–$60k per month in lost or delayed revenue from cancelled financed orders, re-dispatch and rescheduling costs for trucks and crews, and write‑offs or discounting of appliances tied up in abandoned applications.

Returns Desk Associate manually shepherds the financing application by calling the buyer and lender, emailing or texting for documents and references, re-keying application data into multiple systems, and tracking statuses and follow-ups in personal notes or spreadsheets until financing is finally approved or the buyer abandons. • Returns Desk Associates and Technical Support Representatives manually chase financing status and missing items by phone calls, emails, sticky notes, and ad‑hoc spreadsheets, while relying on memory to coordinate between lender portals, internal order systems, and the customer. • Sales team chases references via phone/email while Inventory Manager manually tracks pending orders in spreadsheets to avoid stock holds.