Manual Bottlenecks and Idle Processing in Credit Reference Checks

$3,000-$15,000 lost per cancelled order from 72+ hour delays. • $5,000-$20,000 in lost sales per delayed high-value order due to cancellations. • $50,000–$150,000 per month in lost or delayed margin from orders that are held or auto-cancelled when credit cannot be cleared within 48–72 hours, plus additional carrying cost of inventory sitting in reserve and wasted delivery capacity for slots that must be rebooked.

Credit and sales ops staff juggle email threads, phone calls, voicemail, paper forms, ad‑hoc PDF templates, and Excel/Access tracking sheets to chase references and documents, while relying on personal memory and inbox searches to know which applications are waiting on what. • Credit and sales teams manually track pending credit files and reference checks with email threads, ad hoc spreadsheets, sticky notes, and phone logs while parking the related sales orders in the ERP until approvals are completed. • Credit teams manually request financials/resale docs via WhatsApp/email, logging in shared Excel.