Delivery Delays and Missed Windows Causing Customer Churn

$100,000-$400,000 per incident (1-2 missed commercial kitchen deliveries/quarter × lost revenue $50,000-$150,000 per delay + replacement equipment costs + staff ramp-up delays) • $120,000-$240,000 annual loss (estimated 30-50 lost landlord accounts/year × $4,000 avg repeat order value × 69% churn × extended vacancy costs $500-$1,000/unit/month for 2-3 month relationship recovery period) • $180,000-$450,000 annually (69% reorder loss rate across portfolio; average delivery value $800-$1,200 per appliance × 20-30 deliveries/month × 12 months × 69% churn)

Inventory Manager coordinates manually with delivery vendor 3-4 days in advance, absorbs cost of expedited rerouting if delays occur, documents failed deliveries in shared spreadsheet • Inventory Manager maintains master Excel file for landlord orders, manually sequences deliveries using calendar apps, texts delivery drivers directly with updated routes, processes complaints via email with no tracking system • Inventory Manager manually phones delivery vendors, reschedules via email, relies on verbal confirmations, manages client complaints via phone/email