Idle equipment and inefficient routes due to contamination handling

$100,000-$200,000 annually from inefficient rerouting, extra dispatch calls, customer churn, and service downtime • $100,000-$250,000 annually in contamination fees alone; additional administrative overhead of 20-30% of one FTE • $100,000-$300,000 annually from equipment damage, unplanned downtime, and increased repair frequency due to contamination-related wear

Billing Specialist manually processes contamination fee invoices; tracks load rejections in Excel; calculates revenue impact via manual spreadsheet formulas; exports data for accounting • Billing specialists gather information from compliance reports, driver incident notes, and email threads with facilities, then manually determine surcharge amounts or additional service fees, often without a standard formula. • Compliance Officer maintains manual log of contamination incidents; documents via email threads and printed reports; stores evidence in physical files; prepares compliance reports using Word documents and manual data entry