Idle Roll-off Containers Due to Poor Tracking

$10,000–$20,000 per year indirectly, from inability to challenge charges for long-idle boxes, conservative over-reporting of container needs, and time spent on manual reconciliation instead of higher-value compliance work. • $10,000–$25,000 per year in continued over-servicing and oversupply of containers that could be removed or downsized if true idle time and utilization were visible. • $12,000-$20,000 per year in internal billing disputes + disputed revenue from cost-center misallocation

Billing Specialist manually reviews calendar, sends email reminder (often late), customer still uses container; manual rate adjustment after discovery • Builds timelines in Excel from invoices, scale tickets, and occasional yard logs, filling gaps with assumptions when containers sat for long periods without recorded pulls. • CSR searches an outdated container spreadsheet or paper board, asks dispatch over phone or chat if any spare boxes are available, and may keep personal notes in Excel or a notebook about ‘available’ units.