🇦🇺Australia
Refunds from Pacing Mismatches
2 verified sources
Definition
Poor curriculum pacing for EAL students results in dissatisfaction, refunds, and compensatory classes.
Key Findings
- Financial Impact: AUD 500-1,000 per refund claim (5-10% of enrollments)
- Frequency: Per intake cycle
- Root Cause: Inadequate tracking of language proficiency phases
Why This Matters
The Pitch: Language schools in Australia 🇦🇺 pay AUD 10,000+ annually in refunds. Automation of level assessments prevents complaints.
Affected Stakeholders
Customer Service, Teachers, Principals
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Customer Churn from Slow Progression
AUD 5,000-10,000 per high-value student lost (20-30% annual churn rate)
Capacity Loss from Progression Bottlenecks
AUD 2,000/month per underfilled class (20-40 hours idle teacher time)
Nicht fakturierbare Lehrleistungen wegen verzögerter Kurs‑Akkreditierung
LOGIC: Entgangener Umsatz von AUD 16.000–32.000 pro geplanter Kurskohorte bei 6‑monatiger Akkreditierungsverzögerung; in Summe typischerweise 5–15 % Jahresumsatz einer wachstumsorientierten Sprachschule.
Kosten durch Nichterfüllung von Qualitätsstandards und nachfolgende Nachbesserungen
LOGIC: Zusätzliche Qualitäts‑ und Nachbesserungskosten von geschätzt AUD 10.000–30.000 pro 3‑Jahres‑Akkreditierungszyklus und Standort bei wiederholten Auditauflagen.
Studentenabwanderung durch unklare oder verspätete Outcome‑Kommunikation
LOGIC: Ca. 5–10 % entgangener Folgeumsatz durch geringere Re‑Enrolment‑Quoten; exemplarisch AUD 60.000 pro Jahr bei einer mittelgroßen Sprachschule (200 Studierende, durchschnittlich AUD 3.000 Kursgebühr).
CRICOS Non-Compliance Fines
AUD 30,000 - 210,000 per serious breach (civil penalty units at AUD 30,000/unit max); plus potential CRICOS suspension costing 100% international revenue.
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