🇦🇺Australia

Patient Churn from Recall Delays

1 verified sources

Definition

Low recall rates mean missed opportunities for follow-ups, glasses/contact sales, and monitoring, exacerbated by manual processes without digitised booking.

Key Findings

  • Financial Impact: AUD 500-1,000 per lost patient/year (repeat consults + products); 80% non-compliance with 6-12 month visits
  • Frequency: Per patient annually
  • Root Cause: Manual processes lacking personalised digital care plans and 24/7 booking

Why This Matters

The Pitch: Optometrists in Australia 🇦🇺 lose 2-5% annual revenue from recall churn. Automation of personalised recall plans recovers this.

Affected Stakeholders

Optometrists, Practice Owners

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

No-Show Appointment Losses

AUD 100-200 per no-show (30-50 min slot at AUD 150-300 consult fee); 10-20% no-show rate typical without reminders

Scheduling-Induced Payment Delays

AUD 10,000+ annual interest/opportunity cost per practice (at 10% capital cost on 30-day AR delay)

Nicht abgerechnete Kontaktlinsen-Anpassungen und Nachsorge

Quantified: ca. AUD 14.000–28.000 Umsatzverlust pro Praxis und Jahr (1–2 unbezahlte Kontaktlinsen-Konsultationen pro Werktag à ~AUD 60).

Umsatzverlust durch vergriffene Kontaktlinsen-Testlinsen

Quantified: ca. 2–5 % des Kontaktlinsenumsatzes; bei AUD 300.000 CL-Umsatz ≈ AUD 6.000–15.000 entgangener Umsatz pro Jahr durch Stock-outs von Trial- und Standardlinsen.

Überbestände und ablaufende Kontaktlinsenbestände im Lager

Quantified: typischerweise 5–10 % Lagerabschreibung auf Kontaktlinsenbestände; bei AUD 30.000 Lagerwert ≈ AUD 1.500–3.000 direkte Kosten pro Jahr, exklusive Kapitalkosten der Überbestände.

Kundenabwanderung durch langsame Kontaktlinsenbestellung und -abwicklung

Quantified: ca. 5–15 % Kundenabwanderung von Kontaktlinsenpatienten; bei AUD 300.000 CL-Umsatz ≈ AUD 15.000–45.000 entgangener Jahresumsatz.

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