🇦🇺Australia

Lost NDIS Clients from Referral Drop-off

2 verified sources

Definition

Referral forms require parent/guardian details and consent; uncontactable leads close cases, forfeiting funded therapy sessions.

Key Findings

  • Financial Impact: AUD 2,000-5,000 lost revenue per dropped NDIS client
  • Frequency: 10-20% of inbound referrals
  • Root Cause: Manual contact attempts and 10-day closure policy

Why This Matters

The Pitch: NDIS therapy providers in Australia 🇦🇺 lose AUD 15,000-30,000/year per clinic from referral drop-offs. Automated follow-up retains 20-30% more clients.

Affected Stakeholders

Intake Coordinators, Therapists

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

NDIS Referral Verification Delays

AUD 200-500 per unbilled session x 20-40 sessions/year

Fair Work Underpayment from Casual Therapist Rostering

AUD 6,600+ minimum penalty per STP breach + 200% SG Charge on shortfalls

MBS Claim Denials and Audits

AUD 2,100 minimum penalty per false statement + claim repayments

Incorrect MBS Item Selection

AUD 5,000-20,000/year per practice in rejected claims (2-5% of billings)

Übermäßiger Zeit- und Personaleinsatz für manuelle Entlassungsplanung

Logik-basiert: Zusätzliche 10–20 Minuten nicht-wertschöpfende Dokumentations- und Koordinationszeit pro Entlassung × 1.000 Entlassungen/Jahr × durchschnittlich AUD 60/Stunde Personalkosten ≈ AUD 10.000–20.000 direkte Lohnmehrkosten pro Jahr und Einrichtung.

Kosten durch Wiedereinweisungen und Fehlentlassungen wegen unzureichender Entlassungsplanung

Logik-basiert: Wenn nur 1–2 % der älteren Reha-Patienten aufgrund vermeidbarer funktioneller Probleme wieder eingewiesen werden und jede Wiedereinweisung durchschnittlich AUD 5.000–10.000 kostet, entstehen pro 1.000 Patienten jährlich etwa AUD 50.000–200.000 zusätzliche Behandlungskosten, die bei besserer Entlassungsplanung reduziert werden könnten.

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