Einnahmeverluste durch fehlerhafte OTA‑ und Agenturabrechnungen

Definition

Online travel agency (OTA) and intermediary reconciliation is a known problem in travel and hospitality: bookings flow through multiple systems (OTAs, wholesalers, direct web, walk‑ups) and are settled via aggregated payouts, often with complex commission rules and currency conversions.[8] When reconciliation is spreadsheet‑based, operators frequently fail to detect under‑payments, missing tickets, incorrect commissions or cancellations not reflected in payouts. For sightseeing transportation (ferries, coaches, attraction transfers), high booking volumes with relatively low average ticket values increase the risk that small discrepancies go unnoticed. Logic from industry benchmarks on OTA reconciliation suggests that 1–3 % of gross OTA revenue can be lost to undetected errors where no systematic matching is in place.[8] For a mid‑size operator with AUD 5–10 million annual ticket revenue and 50–70 % sold via intermediaries, this equates to approximately AUD 50,000–150,000 in revenue leakage per year. Currency‑conversion and refund clauses in tour T&Cs also explicitly state that customers, not operators, bear FX differences and card fees on refunds, implying that operators commonly process refunds at face value and absorb system‑side rounding or timing differences, which, when unreconciled, cumulate into further leakage.[1] Automated reconciliation that ingests OTA statements, booking data and bank transactions can systematically identify and recover such leakages.

Why This Matters

The Pitch: Sightseeing transportation players in Australia 🇦🇺 waste AUD 50,000–150,000 jährlich on unreconciled OTA/agent bookings and commission errors. Automation of multi‑channel booking and payment reconciliation eliminates this risk.

Affected Stakeholders

Finance Manager, Revenue Manager, Reservations Manager, Accounts Receivable Clerk, Operations Manager

Related Business Risks