Perda de Clientes por Baixa Satisfação em Pesquisas
Definition
Brazilian consumers share negative experiences 54% of the time, higher than global average, leading to client loss in service industries like IT training.
Key Findings
- Financial Impact: R$20.000-100.000/year in lost revenue per mid-size firm (2-5% churn from poor service)
- Frequency: Ongoing, with 54% sharing negatives
- Root Cause: Slow survey analysis fails to meet 90% 24-hour resolution expectation
Why This Matters
The Pitch: IT System Training players in Brasil 🇧🇷 waste R$50.000+ annually on lost clients from survey delays. Automation of analysis eliminates this churn risk.
Affected Stakeholders
Gerente de Sucesso do Cliente, Analista de Suporte IT
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Perda de Capacidade por Processos Manuais de Análise
Custo de Re-trabalho por Falhas em Análise de Satisfação
Desperdício de Capacidade - Processamento Manual de Conformidade LGPD em Coordenação de Treinamentos
Risco Penal - Encargos Criminais para Executivos por Violações de LGPD em Sistema de Treinamento
Churn de Clientes por Atrasos em Certificação de Compliance
Rejeição de NF-e em Faturamento de Cursos Presenciais
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