🇧🇷Brazil
Custo de Re-trabalho por Falhas em Análise de Satisfação
1 verified sources
Definition
IT service desks see only 8.67% response to satisfaction surveys, leading to incomplete data and rework.
Key Findings
- Financial Impact: 40 hours/month rework at R$100/hour = R$4.000/mês
- Frequency: Per ticket closure
- Root Cause: Complicated surveys and perceived lack of action on feedback
Why This Matters
The Pitch: IT Training firms in Brasil 🇧🇷 lose 40+ hours/month on rework from poor surveys. Automation boosts response rates and cuts costs.
Affected Stakeholders
Técnico de Suporte, Coordenador de Treinamento
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Perda de Capacidade por Processos Manuais de Análise
20-40 hours/month manual analysis = R$2.000-4.000/mês opportunity cost
Perda de Clientes por Baixa Satisfação em Pesquisas
R$20.000-100.000/year in lost revenue per mid-size firm (2-5% churn from poor service)
Desperdício de Capacidade - Processamento Manual de Conformidade LGPD em Coordenação de Treinamentos
40 hours/month × R$ 80–150/hour (mid-tier coordinator salary) = R$ 3,200–6,000/month (R$ 38,400–72,000 annually) + 5–15% throughput loss on delayed enrollments
Risco Penal - Encargos Criminais para Executivos por Violações de LGPD em Sistema de Treinamento
3 months–2 years imprisonment + associated corporate fines (R$ 12–50M); legal defense costs (R$ 200k–1M+ for criminal case in Brazil)
Churn de Clientes por Atrasos em Certificação de Compliance
2-5% revenue churn; R$20,000+ lost per quarter from delayed upsells
Rejeição de NF-e em Faturamento de Cursos Presenciais
R$1,000+ per rejected NF-e (statutory minimum); 20-40 hours/month manual rework; 2-5% revenue delay from DSO increase
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