Reembolsos por Falhas em Entrega de Treinamento Presencial
Definition
Instructor-led sessions face quality issues like incomplete attendance records or instructor no-shows, triggering refunds or rework under consumer laws.
Key Findings
- Financial Impact: 5-10% revenue as refunds/rework; R$5,000+ per disputed corporate training
- Frequency: Per failed session (industry avg 3-5%)
- Root Cause: Manual sign-in sheets prone to loss/errors; lack of real-time instructor status
Why This Matters
The Pitch: IT Training companies in Brasil 🇧🇷 waste 5-10% revenue on rework/refunds from poor delivery tracking. Digital check-in automation recovers this.
Affected Stakeholders
Instrutores, Coordenadores, Atendimento ao Cliente
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Rejeição de NF-e em Faturamento de Cursos Presenciais
Desperdício de Capacidade - Processamento Manual de Conformidade LGPD em Coordenação de Treinamentos
Risco Penal - Encargos Criminais para Executivos por Violações de LGPD em Sistema de Treinamento
Perda de Capacidade por Processos Manuais de Análise
Churn de Clientes por Atrasos em Certificação de Compliance
Perda de Clientes por Baixa Satisfação em Pesquisas
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