Churn de Clientes por Atrasos em Entregas
Definition
Low initial OTIF of 17.3% leads to reschedules, complaints, and churn in high-value mattress/blinds market.
Key Findings
- Financial Impact: R$ 60% NPS decline; 6% drop in first-attempt deliveries pre-automation
- Frequency: Per failed appointment
- Root Cause: Siloed workflows and absent predictive ETAs
Why This Matters
The Pitch: Manufacturers in Brasil 🇧🇷 suffer 60% NPS drop from delivery friction. Real-time ETA automation lifts on-time rates by 24%, retaining premium clients.
Affected Stakeholders
Customer Service, Sales Team, Account Manager
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Evidence Sources:
Related Business Risks
Perda de Capacidade por Agendamento Manual
Sobrecusto Operacional em Entregas White Glove
Rejeição de NF-e por Atrasos em Agendamento
Perda de Capacidade por Quedas de Produção
Excesso de Estoque em Componentes
Perda de Capacidade por Estoque Excessivo
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