Delayed Payments from Inefficient Invoicing

$10,000-$30,000 annually (Contract Admin time = $22/hour × 6 hours/quarter × 4 = $528/year; property management contract loss risk if billing remained confusing = 3-8% of property revenue) • $10,000-$30,000 annually (CSR escalation time = $17/hour × 8 hours/week × 52 weeks = $7,072/year; contract non-renewal risk if CSR cannot resolve dispute quickly = 5-10% of C&D revenue) • $12,000-$35,000 annually (CSR time = $16-$18/hour × 6 hours/week × 52 weeks = $4,992-$5,616/year; customer churn from poor CSR experience = 2-5% of revenue; property management company is high-value, so churn risk is high)

Contract Administrator manually compiles billing data from Excel; reviews payment performance; calculates DSO; uses data to negotiate payment terms • Controller maintains manual tracking of municipal account payment cycles using calendar/Outlook; quarterly reconciliation with municipality's budget department; paper invoices filed for audit purposes • Controller manually tracks healthcare invoices in Excel with compliance status flags; periodic calls to healthcare facility's compliance officer to unblock payment; maintaining separate manifest records for audit trail