Fraud Risks in Billing Systems

$10,000 - $40,000 annually (property managers often have fixed budgets; overbilling triggers disputes and non-payment) • $10,000 - $40,000 per event (event organizers are one-time customers; unlikely to pay disputed invoices; causes write-offs) • $10,000-$30,000/month from fraudulent credits, unauthorized rate reductions, and chargebacks due to billing-manifest mismatch

Billing specialists reconcile invoices to route sheets and scale/manifest data using offline Excel trackers and ad‑hoc emails or messages from sales, ops managers, and drivers to authorize discounts, credits, and zero‑bill service events, often keyed directly into the billing system without secondary approval. • Billing staff and supervisors cross‑check or override the billing system using exported CSVs, Excel spreadsheets, handwritten notes from drivers or ops, and email/phone requests to justify manual adjustments that leave little or no system audit trail. • Contract Administrator creates custom invoice template in Excel or Word for each event; applies rates manually; no connection to billing system rate logic