🇦🇺Australia

Carrier Billing Errors and Overcharges

2 verified sources

Definition

Up to 80% of carrier bills contain errors like excess charges, redundant services, and unauthorised usage, leading to overpayments without regular reconciliation.

Key Findings

  • Financial Impact: AUD 18,000 per unauthorised rate increase; 15% freight cost increase from errors; credits claimed from 80% erroneous bills
  • Frequency: Monthly carrier invoices
  • Root Cause: No routine bill audits due to overwhelming data volume and confusing formats

Why This Matters

The Pitch: Telecommunications Carriers in Australia 🇦🇺 waste AUD 18,000+ per error on overcharges. Automation of bill audits claims credits and eliminates excess payments.

Affected Stakeholders

Finance Manager, Procurement

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Unbilled Interconnection Charges

2-5% access revenue loss annually; unbilled minutes-of-use

Unauthorised Carrier Charges

AUD 18,000 cash flow loss per incident; 15% increase in freight costs

Delayed Credits from Billing Disputes

Delayed credits from 80% erroneous bills; 40 hours/month manual audit time

Fehlende oder fehlerhafte Interconnect‑Erlöserfassung

Logikbasiert: 1–3 % der Access-/Interconnect‑Erlöse; bei einem Carrier mit AUD 200 Mio. relevanten Wholesale‑Umsätzen entspricht das ca. AUD 2–6 Mio. p.a. an nicht fakturierten oder zu niedrig berechneten Access Charges.

Verzögerte Zahlungsströme durch manuelle Interconnect‑Abstimmungen

Logikbasiert: Zusätzliche Finanzierungskosten in Höhe von ca. AUD 0,15–1,6 Mio. p.a. pro Carrier (5–10 % Kapitalkosten auf 3–16 Mio. AUD zusätzlich gebundenes Working Capital bei 20–40 Tagen DSO‑Verlängerung).

Interconnect‑ und Access‑Missbrauch („Graue Routen“ und manipulative Verkehrsführung)

Logikbasiert: 0,5–1,5 % der Interconnect‑/Access‑Umsätze; typischerweise AUD 0,5–2 Mio. p.a. je großem Carrier bei 100–150 Mio. AUD betroffenem Volumen.

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