🇦🇺Australia

Delayed Credits from Billing Disputes

1 verified sources

Definition

Without audits, overcharges persist, and credits for redundant services or errors take time to negotiate, impacting liquidity.

Key Findings

  • Financial Impact: Delayed credits from 80% erroneous bills; 40 hours/month manual audit time
  • Frequency: Monthly or per dispute
  • Root Cause: 90% companies perform no audits due to data volume

Why This Matters

The Pitch: Telecommunications Carriers in Australia 🇦🇺 delay AUD thousands in credits monthly. Automation accelerates dispute resolution and cash flow.

Affected Stakeholders

Treasury, Billing Team

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Unbilled Interconnection Charges

2-5% access revenue loss annually; unbilled minutes-of-use

Carrier Billing Errors and Overcharges

AUD 18,000 per unauthorised rate increase; 15% freight cost increase from errors; credits claimed from 80% erroneous bills

Unauthorised Carrier Charges

AUD 18,000 cash flow loss per incident; 15% increase in freight costs

Fehlende oder fehlerhafte Interconnect‑Erlöserfassung

Logikbasiert: 1–3 % der Access-/Interconnect‑Erlöse; bei einem Carrier mit AUD 200 Mio. relevanten Wholesale‑Umsätzen entspricht das ca. AUD 2–6 Mio. p.a. an nicht fakturierten oder zu niedrig berechneten Access Charges.

Verzögerte Zahlungsströme durch manuelle Interconnect‑Abstimmungen

Logikbasiert: Zusätzliche Finanzierungskosten in Höhe von ca. AUD 0,15–1,6 Mio. p.a. pro Carrier (5–10 % Kapitalkosten auf 3–16 Mio. AUD zusätzlich gebundenes Working Capital bei 20–40 Tagen DSO‑Verlängerung).

Interconnect‑ und Access‑Missbrauch („Graue Routen“ und manipulative Verkehrsführung)

Logikbasiert: 0,5–1,5 % der Interconnect‑/Access‑Umsätze; typischerweise AUD 0,5–2 Mio. p.a. je großem Carrier bei 100–150 Mio. AUD betroffenem Volumen.

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