Perda de Clientes por Processos Manuais Lentos
Definition
Clients prefer instant online booking; manual processes cause lost deals due to unavailable staff, queues, or inconvenient hours.
Key Findings
- Financial Impact: 15-25% lost deals; R$2.000-R$10.000/month revenue churn per small business from booking friction
- Frequency: Per incoming inquiry
- Root Cause: Lack of 24/7 self-service booking leads to abandoned reservations
Why This Matters
The Pitch: Personal Care Services in Brasil 🇧🇷 waste 10-20 hours/week on phone bookings, losing 15-25% potential clients. Automation of online booking captures these deals.
Affected Stakeholders
Recepcionistas, Donos de pequenos negócios, Marketing teams
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Atraso no Recebimento por Ausência de Pagamentos Antecipados
Serviços Não Faturados por Falhas na Confirmação
No-Shows e Perda de Capacidade por Falta de Lembretes
Multas LGPD por Falha em Designar Data Protection Officer (DPO)
Multas LGPD por Falha em Responder a Requisições de Acesso de Dados (Package Sales Records)
Multas LGPD por Falhas no Rastreamento de Histórico de Clientes
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